Privacy Policy

Last Updated: 09/12/2024

At Sundered Gaming, we value your privacy and are committed to protecting the personal information of our users. This Privacy Policy outlines how we collect, use, and share your information when you interact with our games and services through platforms like Steam, Epic Games, and other distribution channels.

1. Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

a. Personal Information

When you create an account, purchase a game, or interact with our services, we may collect personal information, including:

  • Name
  • Email address
  • Steam or Epic Games account details
  • Payment information (processed through Steam or Epic Games)
  • In-game username and profile details
  • Other contact information that you provide

b. Automatically Collected Information

When you play our games or interact with our services through platforms like Steam and Epic Games, we may collect:

  • Device information (e.g., operating system, hardware specs)
  • IP address
  • Gameplay data (progress, achievements, in-game purchases, preferences)
  • Usage data (e.g., playtime, interaction with in-game features)
  • Cookies and similar tracking technologies

c. Third-Party Information

When you access our games through third-party platforms such as Steam and Epic Games, they may share information with us about your profile and activity, including:

  • Account details
  • Purchase history
  • Gameplay statistics
  • Social interactions and friends lists (if applicable)

2. How We Use Your Information

We use the collected information for the following purposes:

  • To deliver and maintain our games and services
  • To process in-game purchases and manage accounts
  • To personalize your gaming experience
  • To improve game performance and troubleshoot issues
  • To send updates, notifications, and marketing communications (when consented to)
  • To monitor game usage and player activity for game balancing and improvements
  • To comply with legal obligations and resolve disputes

3. How We Share Your Information

We may share your information in the following circumstances:

a. With Distribution Platforms

We share relevant information with platforms such as Steam and Epic Games to manage your purchases, provide access to our games, and facilitate support.

b. With Service Providers

We may share your information with trusted third-party service providers that help us operate our services, such as hosting providers, customer support, analytics providers, or security partners.

c. For Legal Purposes

We may disclose your information when required by law or in response to valid legal requests, such as subpoenas, court orders, or other governmental requirements.

d. With Your Consent

We may share your information with third parties if you have given us explicit consent to do so.

4. Data Security

We take reasonable precautions to safeguard your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data. We encourage you to take steps to protect your account and personal information.

5. Your Rights

Depending on your location, you may have rights concerning your personal information, including:

  • Access and Correction: You can request access to the personal information we hold about you and correct inaccuracies.
  • Deletion: You may request that we delete your personal information, subject to legal and operational limitations.
  • Opt-Out of Marketing: You can unsubscribe from marketing emails by following the instructions in those emails.

6. Third-Party Platforms

Our games are distributed through third-party platforms such as Steam and Epic Games. These platforms have their own privacy policies, and we encourage you to review them to understand how they handle your personal information. We are not responsible for the privacy practices of these platforms.

7. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it as soon as possible.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. By using our services, you consent to the transfer of your information to these countries, where the data protection laws may differ from those in your jurisdiction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will notify you by updating the date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Sundered Gaming
21644 N 9th Ave Phoenix Az 85027

Support@sunderedgaming.com

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